Customer Support

After you make your booking, you will receive a confirmation email with the details of your journey.

If you have not received the email with the confirmation, please contact our manager by email at sagoune@intnet.mu or in online chat.

Specify the exact address of your destination or your hotel name.

Important note: a hotel address is usually stated in the hotel voucher — a document confirming your booking and sent to you after reserving a room.

When you book a transfer from the airport, you need to specify your flight number with both letter and numeral parts.

For example, US-5323 is a full flight number, and 5323 is incomplete.

If you give us an incorrect flight number, our driver will not be able to meet you at the airport on time.

As soon as you find out that your flight is delayed, please inform your driver by calling the phone number sent to you before, Transferika support manager via email sagoune@intnet.mu or in online chat.

Specify the place of departure in the “Pickup” field, and your destination – in the “Drop-off” field. You can choose the desired city, airport, train station, port, and hotel from the drop-down menu or enter the exact address of the place.

Technical

When you book a transfer from the airport, you need to specify your flight number with both letter and numeral parts.

For example, US-5323 is a full flight number, and 5323 is incomplete.

If you give us an incorrect flight number, our driver will not be able to meet you at the airport on time.

Transfer

You can book your return transfer when booking a one-way trip. To do it, specify the date and time of the return transfer in the special field in the booking form.

Specify the exact address of your destination or your hotel name.

Important note: a hotel address is usually stated in the hotel voucher — a document confirming your booking and sent to you after reserving a room.

If you need a transfer from an airport, we recommend you to specify your flight arrival time as the beginning of your transfer. In this case, it is more convenient for a driver to organize the meeting.

Important note: if you were notified about a change of arrival time, please let us know so we could also inform the carrier.

If you need a transfer from a hotel to an airport, specify the time you should be met at the reception. You will have to calculate the departure time by yourself. We recommend you to have a time margin of 3 hours for the airport check-in and travel time. Approximate time a driver needs to arrive at the airport is specified on the booking page.

The driver will meet you with the sign showing your first and last names, which you specified during the booking.

If a pick-up place is an airport, the driver will meet you at the exit of arrivals area of the airport after you passed passport control and claimed baggage.

If a pick-up place is a hotel, the driver will wait for you in the hotel lobby.

Specify the place of departure in the “Pickup” field, and your destination – in the “Drop-off” field. You can choose the desired city, airport, train station, port, and hotel from the drop-down menu or enter the exact address of the place.

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